Platform Help & FAQ

We provide a centralized hub for your e-commerce product catalog. Instead of logging in to multiple marketplaces to create listings and update inventory, you upload your products once to our platform. Our system then transforms and distributes your data across your connected sales channels, such as Shopify, Amazon, and Rakuten.

Yes. We act as the connection layer between your master catalog and each sales channel. You still need your own active seller accounts, along with the required API credentials, for platforms such as Shopify, Amazon, and Yahoo! Shopping.

Yes. Non-technical users can manage their catalog through our dashboard and CSV upload tools. Developers and larger merchants can use our REST API for automated product and inventory operations.

We use a flexible pay-as-you-go credit system instead of a fixed monthly subscription. Each time the system successfully performs an action on your behalf, such as publishing a product or updating inventory, a small number of credits is used.

If your balance reaches zero, automated distribution and synchronization tasks will be paused until you add more top-up credits. You will receive email and dashboard notifications before your balance runs out.

Top-up credits do not expire as long as your account remains active.

It depends on the reason for the rejection. If the failure is caused by an internal issue on our side, the reserved credits will be refunded automatically. If the marketplace rejects the product because of invalid or incomplete data, such as missing required fields, inaccessible image URLs, or formatting issues, the credit for that processing attempt will still be charged. In all cases, the marketplace's error message will be shown clearly in your dashboard so you can fix the issue and retry.

You can import products in three ways:

• CSV Upload: Map your spreadsheet columns and bulk import your catalog.
• REST API: Send product data directly to our /products/bulk endpoints.
• Managed Crawler Service: Ask our team to extract product data from your existing website.

If you are migrating your own catalog, working with a brand or supplier that has authorized you to publish their inventory, or do not have clean CSV or API access, you can request our Managed Crawler Service. You provide the target URLs, and our engineering team builds a custom crawler to collect only the product data you are authorized to use, such as titles, images, and prices, then import it into your account. Every request is reviewed before work begins, and this service is quoted separately based on the complexity of the target site.

Yes. For supported channels such as Shopify, we listen for sales events through webhooks. When an item is sold, we immediately deduct the quantity from your master catalog and queue stock updates for your other connected channels.

Yes. You have full control over channel distribution. You can enable Auto-Sync to send all eligible products to all connected channels, or use Inbox mode to review products manually and choose which channels should receive each item.

Incoming webhooks are processed immediately, and outbound sync tasks are queued without delay. However, the final update speed depends on each marketplace's API rate limits and processing time.

Yes. Sensitive credentials such as API keys, OAuth tokens, and client secrets are encrypted at rest using AES-256. We use them only to perform the sync operations you authorize.

No. We are a product distribution and inventory routing platform. Payment processing takes place on the marketplaces themselves, such as Shopify or Amazon. We only process the minimum order data required to keep inventory in sync.

If a marketplace rejects a product, the item will display an Error status in your dashboard. When you click the status, you will see the exact error returned by the marketplace, such as Missing UPC, Image resolution too low, or Title exceeds character limit. After you update the product data in your master catalog, you can retry the sync.

This usually happens for one of two reasons: the marketplace has temporarily limited requests because of API rate limits, or the channel connection needs to be refreshed. Check the channel status in your Integrations Hub. If the status is active, our retry system will continue attempting the update automatically.

Some marketplaces expire API keys or revoke access tokens periodically for security reasons. To fix this, go to the Integrations Hub, select the affected channel, and follow the setup flow to reconnect the account or enter updated credentials.

Some marketplace APIs return technical or unclear error codes. If you need help, you can open a support ticket from your dashboard. Our support team can review the raw API logs and explain what the marketplace requires.