Terms of Use

Effective Date: May 11, 2026
Last Updated: May 11, 2026

Welcome to Galaxy Group ("we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of Star Mesh, our multi-channel e-commerce syndication platform, website, API, and related services, including our managed crawler services (collectively, the "Service").

By creating an account or using the Service, you ("you," "your," or "User") agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

1. Description of Service

Galaxy Group provides Star Mesh as a centralized product syndication and inventory management platform. The Service allows you to upload product data through CSV, API, or our Managed Crawler Service and distribute that data to supported third-party e-commerce channels such as Shopify, Amazon, Rakuten, Yahoo, and BUYMA ("Third-Party Channels"). We also provide inventory synchronization features designed to reduce the risk of overselling across connected channels.

2. Account Registration and Security

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. If you use the Service on behalf of a company or other entity, you represent that you have the authority to bind that entity to these Terms.

You are responsible for maintaining the confidentiality of your login credentials, API tokens, and Third-Party Channel credentials. You are solely responsible for all activities conducted through your account.

You agree to provide accurate and complete registration, account, and billing information and to keep that information up to date.

3. Credit-Based Billing and Payments

The Service operates on a pay-as-you-go credit system utilizing Monthly and Top-up credits.

• Credit Consumption: Certain system actions, such as publishing a product or synchronizing inventory, reserve and consume credits. Credit costs for each action are described on our Pricing page and may be updated from time to time.
• Purchasing Top-up Credits: Top-up Credits may be purchased manually through your account dashboard. Top-up Credits do not expire as long as your account remains active.
• Auto Top-Up: If you enable the Auto Top-Up feature, you authorize us to automatically charge your saved payment method for a predefined Top-up Credit pack when your balance falls below the required threshold.
• Refunds: Credits are permanently deducted only after a task concludes. If a distribution task fails due to an internal system error on our side, the applicable credits are not consumed. Purchases of Top-up Credits are generally non-refundable unless otherwise required by law.
• Managed Crawler Service: Requests are quoted individually in credits or fiat currency. By approving a quote, you authorize us to charge or deduct the agreed amount.

4. Fair Use, Rate Limits, and Degraded Mode

To ensure platform stability, the Service enforces specific operational boundaries:

• API Rate Limits: Public API requests and outbound channel connections may be subject to rate limits based on your subscription tier, integration type, channel limits, or platform stability requirements. Exceeding these limits may result in throttled access, delayed processing, or an HTTP 429 response where applicable.
• Degraded Mode: If your available credit balance falls below the threshold required to maintain your active catalog, your account will automatically enter "Degraded Mode." In this mode, synchronization tasks are placed in a low-priority queue and throttled, including per-variant degraded sync limits.
• Prohibited Conduct: You agree not to violate any law, distribute illegal/prohibited goods, transmit malware, bypass billing systems, or scrape the Service without permission.

5. Third-Party Channels and Integrations

We are an independent service provider and are not affiliated with, endorsed by, or sponsored by Shopify, Amazon, Rakuten, Yahoo, BUYMA, or any other Third-Party Channel.

When you connect a Third-Party Channel, you remain subject to that channel's own terms, policies, and requirements. You are solely responsible for ensuring that your products, data, and business practices comply with those rules.

We do not control the APIs, systems, or availability of Third-Party Channels. We are not responsible for failed distributions, delayed synchronizations, or channel account issues caused by API changes, rate limits, outages, suspensions, or other third-party actions.

6. Managed Crawler Service

If you use our Managed Crawler Service to extract data from third-party websites, you represent and warrant that you have the legal right, permission, or authorization to access and extract data from the target URLs you provide.

You agree to indemnify and hold us harmless from any claim, damage, or legal action arising out of the data extraction you request.

We reserve the right to reject any crawler request if, in our sole discretion, the target website prohibits scraping or presents legal, compliance, or technical risk.

7. Intellectual Property & User Content

7.1 User Content Ownership and License

You retain ownership of the product data, images, and other content ("User Content") you upload to the Service. You grant us a worldwide, non-exclusive, royalty-free license to use, process, reproduce, and transmit that data solely as necessary to provide the Service to you.

7.2 User Warranty

You represent and warrant that you own all rights, titles, and interests, or have obtained all necessary licenses and permissions, for any User Content (including images, URLs, and imported data) that you transmit through the Service. You are solely responsible for ensuring that the User Content does not infringe upon the intellectual property rights (including copyrights, trademarks, and portrait rights) of any third party.

7.3 Indemnification

You agree to indemnify, defend, and hold harmless Galaxy Group, its affiliates, officers, and employees from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees and costs) arising out of or in any way connected with:

• Your violation of these Terms;
• Any allegation that your User Content infringes or violates the intellectual property rights of a third party; or
• Any disputes between you and a Third-Party Channel or your customers.

7.4 Right to Remove

We reserve the right, but not the obligation, to remove any User Content from our servers or prevent its distribution to Third-Party Channels if we receive a takedown notice or have reason to believe the content is infringing, without prior notice to you.

7.5 Platform Ownership

We retain all rights, title, and interest in and to the Service, including our software, APIs, user interface, crawler scripts, workflows, and underlying technology. You may not copy, modify, distribute, reverse-engineer, or create derivative works from the Service except as permitted by law or with our prior written consent.

8. Merchant Responsibilities, Data Processing, and Confidentiality

8.1 Merchant Data Ownership

You retain ownership of all product data, inventory data, order data, customer shipping information, marketplace identifiers, and other business or customer data that you upload, import, connect, transmit, or otherwise make available through the Service ("Merchant Data").

8.2 Permission to Process Merchant Data

You grant Star Mesh permission to access, use, process, store, transmit, and disclose Merchant Data solely as necessary to provide, maintain, secure, support, and improve the Service, including inventory synchronization, catalog management, order management, marketplace integration, customer support, billing, security monitoring, and legal compliance.

8.3 Merchant Responsibilities

You are responsible for ensuring that you have all necessary rights, permissions, consents, and legal bases to provide Merchant Data to Star Mesh and to authorize Star Mesh to process such data on your behalf. You are also responsible for ensuring that your use of the Service complies with applicable laws, marketplace rules, privacy obligations, and agreements with your customers and connected platforms.

8.4 Data Processing Role

For Merchant Data obtained through connected marketplaces, ecommerce platforms, APIs, webhooks, CSV uploads, crawler services, or other integrations, Star Mesh acts as a service provider and processor on behalf of merchants, and processes such data only in accordance with merchant instructions, these Terms, the Privacy Policy, and applicable law.

8.5 Confidentiality

Star Mesh will maintain reasonable administrative, technical, and organizational safeguards designed to protect Merchant Data against unauthorized access, disclosure, alteration, loss, or misuse. Star Mesh will limit access to Merchant Data to personnel, contractors, and service providers who need access to perform the Service and who are subject to confidentiality obligations.

9. Data Processing Addendum

9.1 Applicability

This Data Processing Addendum ("DPA") applies where Star Mesh processes personal data on behalf of a merchant in connection with the Service, including personal data obtained through connected marketplaces, ecommerce platforms, APIs, webhooks, CSV uploads, crawler services, or other integrations.

9.2 Controller and Processor Roles

For purposes of applicable data protection laws, including the GDPR where applicable, the merchant acts as the controller or business responsible for determining the purposes and means of processing Merchant Data. Star Mesh acts as a processor, service provider, or equivalent role, processing Merchant Data only on behalf of and under the instructions of the merchant, except where Star Mesh is required to process data by applicable law.

9.3 GDPR Compliance

Where the GDPR or similar data protection laws apply, each party agrees to comply with its respective obligations. The merchant is responsible for establishing a lawful basis for processing, providing required notices, obtaining required consents, and responding to data subject requests. Star Mesh will process personal data only for the limited purposes described in these Terms, the Privacy Policy, and the merchant's documented instructions.

9.4 Cross-Border Transfers

Merchant Data may be transferred to, stored in, or processed in Japan and other jurisdictions where Star Mesh, its service providers, or subprocessors operate. Where required by applicable law, Star Mesh will use appropriate safeguards for cross-border transfers, such as contractual protections or other legally recognized transfer mechanisms.

9.5 Subprocessors

The merchant authorizes Star Mesh to use third-party service providers and subprocessors to operate, host, secure, support, and improve the Service. Star Mesh will take reasonable steps to ensure that subprocessors are bound by confidentiality, security, and data protection obligations appropriate to the nature of the services they provide.

9.6 Security Measures

Star Mesh will maintain reasonable administrative, technical, and organizational security measures designed to protect personal data processed on behalf of merchants. These measures may include access controls, encryption, secure communications, credential protection, monitoring, backup procedures, and internal policies appropriate to the risks of processing.

9.7 Data Subject Rights Assistance

To the extent required by applicable law and reasonably possible, Star Mesh will assist merchants in responding to valid data subject requests, including requests for access, correction, deletion, restriction, portability, or objection, where the relevant personal data is processed through the Service.

9.8 Deletion and Return of Data

Upon termination of the Service or upon reasonable written instruction from the merchant, Star Mesh will delete or return Merchant Data, unless retention is required by law, necessary to resolve disputes, enforce agreements, maintain security, complete marketplace synchronization workflows, or comply with legitimate business or legal obligations.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GALAXY GROUP, ITS DIRECTORS, EMPLOYEES, AFFILIATES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE TOTAL AMOUNT YOU PAID FOR TOP-UP CREDITS DURING THE ONE (1) MONTH IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

12. Suspension and Termination

You may stop using the Service at any time.

We may suspend or terminate your account immediately, with or without notice, if you violate these Terms, misuse the Service or API, or leave your account inactive for an extended period.

Upon termination, your right to use the Service ends immediately. Remaining Monthly Credits will be forfeited. Top-up Credits are non-refundable if your account is terminated for cause.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Kanagawa, Japan, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the courts located in Kanagawa, Japan.

14. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by email, through the Service dashboard, or by other reasonable means. Your continued use of the Service after the updated Terms become effective constitutes your acceptance of the revised Terms.

15. Contact Information

If you have any questions about these Terms, please reach out through our contact page.

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