Trust Center

Effective Date: May 27, 2026

Last Updated: May 27, 2026

Star Mesh maintains an incident response and security management program designed to detect, contain, investigate, remediate, and recover from security incidents that may affect our systems, services, or customer data.

Security operations follow documented procedures and industry best practices to help protect the confidentiality, integrity, and availability of customer data and connected marketplace integrations, including Amazon SP-API.

Encryption

Data transmitted between Star Mesh, customers, and connected platforms is encrypted using TLS 1.2 or later.

Sensitive data is encrypted at rest using industry-standard encryption algorithms.

Access Controls

Access to production systems and customer data is granted based on the principle of least privilege. Administrative access is restricted to authorized personnel, authenticated using multi-factor authentication where applicable, and reviewed periodically.

Vulnerability Management

Security updates are applied using a risk-based process. Critical vulnerabilities are prioritized for remediation, while infrastructure and application components are monitored for newly disclosed security issues.

Incident Response & Security Management

Our incident response process is designed to coordinate detection, containment, investigation, remediation, recovery, notification, and post-incident improvement.

Continuous Monitoring & Threat Detection

Star Mesh continuously monitors application activity, infrastructure systems, authentication events, and API integrations using centralized logging, automated alerting, and proactive threat detection mechanisms. Suspicious or unauthorized activity is investigated promptly in accordance with internal incident response procedures.

Rapid Containment Measures

In the event of a suspected security incident, we initiate containment procedures as quickly as practicable to minimize impact. Depending on the nature of the event, this may include:

Isolating affected systems or services
Disabling compromised user accounts or API credentials
Revoking access tokens and session access
Blocking malicious traffic or unauthorized requests
Restricting database or infrastructure access

Investigation & Forensic Analysis

Our team conducts detailed investigations to determine the root cause, scope, timeline, and potential impact of the incident. This includes forensic analysis of logs, affected systems, and data exposure risks including the potential exposure of customer data and connected marketplace integrations.

Remediation & Service Recovery

Following containment and investigation, Star Mesh performs comprehensive remediation and recovery actions, including:

Applying security patches and infrastructure updates
Rotating credentials, API secrets, and encryption keys
Restoring systems from verified backups where necessary
Validating system integrity and operational stability
Strengthening affected security controls and monitoring rules

Notification & Escalation Procedures

Star Mesh maintains formal escalation and reporting procedures to ensure timely communication with relevant stakeholders. If customer data, marketplace integrations, or regulated information may be affected, we coordinate notifications in accordance with applicable contractual, legal, and platform requirements, including Amazon reporting obligations within required timeframes.